shipping & returns

shipping


we aim to ship all product within 48 hours of receiving your order. shipping within Australia is free for orders $150 and over, and $10 for orders under $150.

all orders are shipped via Australia Post and shipping notifications will be sent to your email address with updates.

 

refunds / exchanges


we will happily offer a refund or exchange on full priced items purchased online within 7 days of receipt of goods. please email contact@nuagestore.com.au to organise your return or fill in the return form here 

items returned must not have been worn, altered or washed and must include original packaging. we reserve the right to refuse a return if the merchandise does not meet these requirements.

sale items and underwear bottoms are final sale and cannot be refunded or exchanged.

returning items is at the expense of the customer. please consider using a trackable shipping service, as we are not liable for any lost packages.

once return is processed, the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order. please allow up to 3 business days for the funds to appear back into your account.

we do not offer refunds on gift cards.